Policies

Privacy Policy

We protect the data entrusted to us and explain here what we collect, why we collect it, and how you can manage your privacy preferences.

Information We Collect

Contact details such as name, phone number, email address, and billing address submitted during booking.
Driver verification documents including driver license scans, insurance policy details, and expiry dates.
Booking activity, preferred vehicles, concierge notes, and communications with our support team.
Website analytics data captured via cookies or pixels, including IP address, device information, and browsing behavior.

How We Use Your Information

Process reservations, confirm availability, and deliver concierge-level support before and during the rental.
Verify insurance coverage, confirm identity, and comply with regulatory obligations.
Improve our fleet, tailor service recommendations, and personalize marketing messages when permitted.
Send transactional updates, account notices, and policy alerts related to your bookings.

When We Share Data

Trusted service partners such as payment processors, insurance verification providers, and chauffeurs as required.
Marketing and analytics platforms (for example, Google Analytics) only when cookies consent is granted.
Law enforcement or regulatory bodies when legally compelled or to protect our rights and property.
Prospective business partners in the context of a merger or acquisition, subject to confidentiality obligations.

Data Security & Retention

Sensitive documents are encrypted at rest and access is limited to vetted concierge personnel.
We retain booking records for as long as necessary to support tax, insurance, or contractual requirements.
Identifiers used for marketing are stored until you withdraw consent or request deletion.
If a data breach occurs, we will notify affected individuals and regulators as required by applicable law.

Your Privacy Choices

Update or correct your account information by contacting our concierge team.
Request data access, deletion, or portability by emailing privacy@dreamworldexotics.com.
Opt out of marketing emails at any time via the unsubscribe link or by contacting support.
Manage cookie preferences through the banner presented on your first visit or by adjusting browser settings.